Return policy

Return Policy

At Farm Fresh Kikapu, we are committed to delivering only the freshest and highest-quality products to your doorstep. Due to the perishable nature of most of our items, we do not accept returns.

No Returns on Fresh Produce

Once products have been delivered, they cannot be returned. This is to ensure food safety and hygiene for all our customers.

What If Something Is Wrong With My Order?

If you receive:

  • A wrong item

  • A missing item

  • An item that is damaged or spoiled

Please reach out to us within 24 hours of delivery. We’ll investigate and may offer a replacement or store credit, depending on the situation.

To help us serve you better, please include:

  • Your order number

  • Photos of the affected item(s)

  • A brief description of the issue

📧 info@farmfreshkikapu.store
📞 +254 759 067 415 / +254 719 667 491